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All cancellations must be made PRIOR TO SHIPPING. The buyer is responsible for cancelling and monitoring all pending orders. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled - we will not accept phone cancellations. Feel free to reach us via our website sagefigonline.com or emails us at info@sagefig.com. Always ensure you receive a confirmation that your order has been cancelled.